When resetting your password, please note the following:
- requests for passwords can take up to 15 minutes to reach your inbox.
- be mindful that the email could also end up in a spam folder depending on the mail rules of your organisation so if you are having difficulty please contact email@example.com
Once the password reset email arrives please note, you MUST click on the link in the email in order to activate the new password. This is a necessary security precaution to protect users.